Amazon Prime Video Faces Widespread Outage, Leaving Thousands of Users Frustrated
Amazon Prime Video is presently experiencing a significant outage, affecting thousands of users across the UK and beyond.
Reports began surfacing around 10 a.m. this morning, with over 1,000 complaints logged on Downdetector within a 30-second window.
The maturity of these reports( 74) pertains to streaming issues, while 21 involve problems with the app itself.
Metropolises including London, Manchester, and Glasgow are among the most affected, with druggies reporting issues such as blackouts, softening, and error dispatches.
One user on X (formerly Twitter) noted: “Anyone got Sky Q? If so, can you access Amazon Prime properly? Mine keeps saying ‘problem loading page’. Turned the box on and off – still no service. Internet is all fine. Weird.”
Anyone got Sky Q? If so, can you access Amazon Prime properly? Mine keeps saying ‘problem loading page’.
Turned box on and off – still no service. Internet all fine. Weird. @skytv @PrimeVideo @SkyHelpTeam pic.twitter.com/zwN7VLWrqH
— Lee Brown (@leebrown2) October 11, 2025
Another user simply stated: “My Amazon Prime is down.”
While the primary impact is in the UK, druggies in India have also reported difficulties penetrating the service.
Amazon has conceded the issue, advising affected customers to communicate with their high-level support team for assistance.
In response to the growing number of complaints, Amazon has issued a statement apologising for the vexation.
The company is laboriously probing the cause of the outage and is working to restore service as quickly as possible. druggies are encouraged to check the Amazon Prime Video Help page for updates and troubleshooting tips.
We’re sorry to know that your Amazon Prime Video app is not working. We request you to reach out to our Amazon Prime Video support team here: https://t.co/dz2m41XKy5, and they will help further.
-Swagata— Amazon Help (@AmazonHelp) October 11, 2025
Troubleshooting Steps
In the meantime, users experiencing issues can try the following steps:
- Restart the Prime Video app or your device.
- Ensure your internet connection is stable and meets the required speed for streaming.
- Clear the app’s cache and data.
- Check for any available updates for the app or your device’s operating system.
Still, reaching Amazon Prime Video support is recommended if problems persist.
As of now, there’s no verified timeline for when the service will be completely restored. druggies are advised to remain patient and stay tuned for further updates from Amazon.
